Complaints & Feedback

At Amrita Sinha Occupational Therapy, we are committed to providing safe, respectful, and high-quality services.

We welcome feedback, including complaints, as part of our commitment to continuous improvement and accountability.

You have the right to raise concerns without fear of disadvantage or retaliation.

Your Right to Make a Complaint

You may make a complaint if you are dissatisfied with:

Making a complaint will not affect your access to services.

You may submit a complaint by:

Anonymous complaints are accepted, however providing contact details may assist us in resolving the matter more effectively.

Acknowledgement
We will acknowledge receipt of your complaint within 2 business days.
Assessment & Review
The matter will be reviewed confidentially and assessed in accordance with our internal complaint handling procedure.
Response
We aim to provide a response within 10–14 business days.
Resolution
Where appropriate, corrective action will be taken and improvements implemented.

All complaints are handled confidentially and in accordance with the Privacy Act 1988 (Cth).

Information will only be disclosed where legally required or necessary to resolve the complaint.

If you are not satisfied with the outcome of your complaint, you may contact:

Australian Health Practitioner Regulation Agency (AHPRA)

For concerns relating to registered practitioners
Website: www.ahpra.gov.au

NDIS Quality & Safeguards Commission

For concerns relating to NDIS service delivery
Website: www.ndiscommission.gov.au

Office of the Australian Information Commissioner (OAIC)

For privacy-related concerns
Website: www.oaic.gov.au

Complaints and feedback help us improve our services.
All complaints are reviewed as part of our governance and quality assurance processes.